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How We Protect Your Personal Data

At kis918apk, we take the privacy of your personal data seriously — from the moment you open an account to every transaction you make using Touch 'n Go…

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kis918apk How We Protect Your Personal Data
PRIVACY CONTACT

Reach Us About Your Data

If you have a question about how we handle your personal data, want to correct information on your account, or need to submit a data access request, our privacy support team is available around the clock. You can reach us by email, live chat from your account dashboard, or through our dedicated privacy inquiry form. We aim to respond to all privacy-related requests within three business days, and no later than the timeframe required under applicable Malaysian law.

Team online

Email Privacy Team

Send your data access, correction or deletion request directly to our privacy team by email. We acknowledge all requests within one business day and resolve them within the statutory window.

Live Chat Support

Open the live chat from your account dashboard any time — day or night. Our agents in Kuala Lumpur handle privacy queries alongside general account questions, so one channel covers both.

Privacy Inquiry Form

Use the dedicated privacy inquiry form inside your account settings to submit a structured request. The form routes your query directly to our data protection officer without needing to explain the issue twice.

HOW WE HANDLE DATA

Our Data Handling Practices Explained

Every layer of how we collect, store and process data is designed to keep your account secure and your choices respected.

Data Collection

We collect only what we need: your name, contact details, payment method identifiers (such as your Touch 'n Go or FPX reference), device type and in-session activity. We do not collect data beyond what is necessary for your account to function.

Cookie Usage

Cookies on kis918apk serve three purposes: keeping your session active, remembering your preferred language, and measuring which lobby sections you visit most so we can improve the layout. You can adjust cookie preferences in your browser at any time.

Account Security

Your account credentials are hashed and never stored in plain text. All connections between your device and our servers use TLS encryption, meaning your data — including GrabPay and Boost payment flow — is protected against interception in transit.

Data Retention

We retain your account data for as long as your account remains active and for the period required by Malaysian financial and anti-fraud regulations after closure. Once the retention window closes, data is securely deleted from our systems.

Third-Party Sharing

Data is shared with third parties only when essential: payment processors need your transaction reference to clear a deposit; fraud detection systems need device signals to flag anomalies. No partner receives more data than their specific function requires.

Your Rights & Requests

You have the right to access, correct, or request deletion of personal data we hold about you, subject to applicable Malaysian law. Submit a request through our privacy form or email, and our data protection officer will handle it within the statutory response period.

Common Questions About Your Privacy

The answers below address the privacy questions our account holders ask most frequently — from what data we hold to how quickly we act on deletion requests. If your question is not here, use the live chat or email our privacy team directly.

We collect your name, email address, phone number, date of birth and the payment identifiers associated with your chosen method — such as your Touch 'n Go wallet reference or FPX bank code. Device type and IP address are also logged for security purposes.

When you deposit using GrabPay or Boost, your payment processor shares only a transaction reference with us — not your full payment credentials. We store that reference to match the deposit to your account and to satisfy audit requirements under Malaysian financial regulations.

Yes. Submit a data access request through the privacy inquiry form in your account settings or email our privacy team. We will provide a structured summary of the data we hold about you within the timeframe required by applicable Malaysian law.

Log in and use the account settings page to update most fields directly — name corrections and contact detail changes take effect immediately. For data you cannot edit yourself, contact our privacy team by email or live chat and we will correct it promptly.

We retain your account data for the minimum period required by Malaysian anti-money-laundering and financial record-keeping regulations after account closure. Once that window expires, your personal data is permanently deleted from our active and backup systems.

No. We do not sell, rent or pass your personal data to unaffiliated third parties for marketing purposes. Data is shared only with payment processors, fraud detection services and regulatory bodies when the law requires it — and only to the extent strictly necessary.

Contact our privacy team via email or the privacy inquiry form, state that you want your account closed and your data deleted, and include your registered email address. We will process the request in line with our retention obligations and confirm completion by email.

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